FAQ

We accept payment by cash, checks, or credit card.

For local moves, payment is accepted after the job is complete. For a long-distance move, we require a $500 deposit, and the rest will be collected after the job is complete. 

Our quotes fully depend on inventory, mileage, the number of guys, and the number of trucks needed. We will then prepare an hourly rate for local moves or a flat rate for long-distance moves.

We provide our clients with a flat rate quote for all long-distance moves. Our price will not increase when we arrive at the destination address.

No, there aren’t any additional fees. Once you share your wishes with us and we give you a price, it stays the same until the job is done. The only way a price would change is if a type of service changes during the move (distance, items, etc.), then the price will change accordingly.

We do have a 2-hour minimum for all jobs.

We are fully licensed and insured on the state and federal level. USDOT: 3288750, MC: 1041081, PSC/ORS: 9874

Yes, we offer packing and unpacking services, no matter how many items you need to move.

Yes, we have all the necessary equipment to make your move fast and secure. For example, we provide blankets and stretch wraps for securing furniture, dollies for loading into our trucks, etc.

No, we can’t temporarily store your possessions. However, we can recommend a few reliable brands that provide this service.

During the summer months, we’re usually a month out. In all other seasons, we’re typically 2-3 weeks out.

Our scheduling depends on availability. If you would like to change your date, we can accommodate you if it’s available. We do not charge extra for date changes.

The moving process depends on many factors, such as; the weather, the distance, the number of items, the type of service, etc. The move can last from a couple of hours to a few days. Therefore, we will give you an estimation to easily organize your activity around moving days.

We will provide you with an inventory list. That is a list of the most common appliances and items. You can fill the list with things you want to relocate, and we will use that inventory list as our main guideline. Also, once we arrive at your location, you should give us a quick walkthrough explaining which items we move.

Ensure all boxes are labeled, especially fragile ones. Packing should be done prior to move day. All appliances and electronics should be disconnected, and cords and remotes should be packed together. Furniture should be free of loose items. Beds should be stripped of linen.

If you haven’t finished packing by your moving day, please contact us so we know the situation. The sooner you reach out to us, the better. We can give you two possible offers: you can hire our movers to pack for you, or we can push back the move date. Additional charges will apply if we pack, but no extra charge if we push your move date back.

At no point should you help your movers with moving. Your movers are trained professionals and we do not want to risk you getting hurt. However, we prefer you stay close by if we have any questions.

This entirely depends on your preferences. You can, but you don’t have to be present during the move. If you want to stay and ensure everything goes OK, you are free to do so.

Please keep all jewelry, cash, prescription medicine, keys, and important documents with you.

We can transport most items in our moving trucks because we will secure them with the proper tools and equipment. However, we won’t transport flammables, acids, corrosives, gas or propane bottles, motor oils or fuel, and other hazardous items. In addition, we don’t recommend putting house plants into moving trucks because most of them are too fragile to survive the temperature and stress of a moving truck.

Yes, we provide assembly service for oversized furniture like beds, pianos, etc. That includes disassembly for transportation and reassembly once the furniture arrives at its destination.

Yes, it would help if you emptied the drawers in the bedroom furniture, especially the top two drawers. For example, if you have clothes in those drawers, you can leave them inside since they can’t cause damage. But, if the drawers are filled with items that can roll in the drawer, you should empty them to prevent damage to the drawer.

We will cover your furniture with protective blankets and stretch wraps for securing. We will also strap them to the truck so they won’t move during relocation.

No, we don’t hire third-party laborers; we work exclusively with people who are a part of our company.

We don’t mix belongings from different moves in one truck, so you can be sure your belongings will get to the correct location.

You can expect delivery within 1-4 days after load for all long-distance moves.